FAQ

On this page, you can find all the answers to our users' most frequently asked questions.

Index

Frequently Asked Questions

Orders and Payments

Is it possible to make a purchase without being registered?

Yes. To purchase on our site it is not necessary to register.

How can I check the status of my orders?

You can easily consult the status of your orders by logging into your personal account, going to the "Orders" section.

What happens if the product I want to purchase is out of stock?

If, at the time of purchase, a specific product is out of stock/temporarily unavailable, you will promptly receive a communication from our customer service which will explain the procedure to follow that best suits your needs.

How can I pay for my orders?

You can decide to pay for your orders in complete convenience and security by choosing one of the following payment methods:

  • Credit Cards and Prepaid Cards
  • PayPal

Account for further information and insights, please consult the Payment Methods section on the Terms and Conditions page.

Is there a maximum number of orders that can be placed?

No. There is no limit to the number of orders you can place per day or the number of products you can purchase in a single order.

Shipments and Returns

How much is shipping?

Shipping to Italy starts from €4.90. For orders equal to or greater than €49, shipping is free (in Italy).

To find out all the rates and shipping times for all countries, visit the dedicated table on the Terms & Conditions page.

When will my order be shipped?

Visit the dedicated table on the Terms and Conditions page to find out shipping times in all countries.

Shipping abroad?

Here are all the countries we ship to:

  • Italy
  • San Marino
  • Vatican CITY
  • Austria
  • Bulgaria
  • Czech Republic
  • Cyprus
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Latvia
  • Lithuania
  • Malta
  • Poland
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Hungary
Can I ship to a different address than the billing address?

Yes. When completing the order, by filling in the appropriate field, you can indicate a shipping address different from the billing address.

Is it possible to make a return?

If you did not receive the right product or are not satisfied with your purchase, don't worry. You can exercise your "Right of Return and Withdrawal".

Here are the details:

If the consumer chooses to exercise the right of withdrawal, he will communicate his decision to the seller by post within 14 days of receiving the product. electronically to the address shop@paulrivera.it or by registered mail to the following address Cis di Nola Isola 8, lots 8032-8035, 80035, Nola (Na). The communication must contain: a) an indication of the products for which the Consumer wishes to exercise the right of withdrawal; b) the order number in question.

NB. The Products for which the right of withdrawal is exercised must be delivered within fourteen days from the day on which the Consumer communicated the exercise of the right of withdrawal, intact, in perfect resale condition (not ruined, damaged or soiled) - unopened or used, and without obvious signs of use. That is, they must not bear traces of any type of use in their original packaging, complete with accessories and any manuals, without any lack at the following address: Comprof Milano srl, Cis di Nola Isola 8, lots 8032-8035, 80035 Nola (Na )For further information, we invite you to consult the Right of Return and Withdrawal section on the Terms and Conditions page.

How can I track my order?

As soon as it is available, you will receive all the tracking information via email to view the movements of your shipment.

Products and Formulations

Are your products nickel free?

There are no products that can be defined as "nickel free". Rather, it is more correct to speak of "nickel tested" products since the presence of these impurities, for most products, is technically inevitable.

Therefore, we always invite allergy sufferers to carry out a sensitivity test, the application of which varies from product to product. to product. Furthermore, the reactions not only vary from subject to subject, but could occur towards other components present in the product formulation (for example, a form of allergy could also manifest towards a "nickel tested" product).

Where can I find a Paul Rivera Salon?

You can check the presence of a Paul Rivera Salon in your geographical area of reference by contacting our customer service: forward your request by writing to info@paulrivera.it

I have a salon/distribution business and I want to purchase Paul Rivera products: what can I do?

If you wish to introduce our products into your salon/shop you can send us an email to info@paulrivera.it. One of our sales consultants will contact you as soon as possible.

I am not a haircare professional: can I purchase Paul Rivera products?

Our products are dedicated to professionals in the haircare sector. In addition to the official offline channels (for information on this, contact our customer service by sending an email to info@paulrivera.it.), it is possible to purchase some of the products in the catalog directly from our online shop.

What are the conditions of validity of coupon codes?

Each coupon code has different validity conditions, depending on the promotions. Consequently, the communications relating to the discount codes that we send (e.g. Newsletter, abandoned carts) describe the relevant conditions of the code in question.

Generally speaking, coupon codes have a limited duration of time and cannot be combined with other discount codes (unless otherwise communicated).

If your order qualifies you for free shipping, but the coupon code added to your cart lowers the cost below the threshold for free shipping, the cost of the latter will still be added to the total costs of the order.

Is it possible to use Paul Rivera colors during pregnancy or while breastfeeding?

Although the ingredients are selected to ensure high skin tolerability, we always recommend following the advice of your doctor. In fact, during pregnancy the sensitivity of the skin is greater and therefore the risk of a sensitization reaction or allergies also increases even in women who have never had such problems.

Are Paul Rivera products tested on animals?

No. Our hair products are made in accordance with the provisions of Regulation 1223/2009 which prohibits the marketing of finished products and raw materials used in them, tested on animals (chapter V art. 18 "Animal testing").

To always guarantee the quality, effectiveness and safety of our products, we use alternative methods to animal testing, such as in vitro tests or dermatological tests.

Where can I consult the ingredients present in your products?

You can consult the list of ingredients of each individual product directly on the back of the product itself. NB. The list of ingredients may undergo changes: for this reason, we recommend that you always refer to what is stated on the packaging.

I have an allergy to a specific ingredient: what can I do?

If you have allergies or have doubts about the ingredients in our hair products, contact our customer service. We will be happy to help you. You can send us an email at info@paulrivera.it

What is the shelf life of Paul Rivera products?

To find out the specific shelf-life of a single Paul Rivera product, simply read the back of the product itself. Here you will find a dedicated symbol, the icon of a jar with a number inside: the latter indicates the number of months for which the product keeps its characteristics intact from the date of first opening.

I have a coupon code: how can I use it?

Using the coupon code you have is very simple.

  • Copy the code
  • Access the shop and add the product or products you wish to purchase to the cart
  • Enter the code you copied during checkout

Remember: unless otherwise specified, coupon codes cannot be combined. You can only use one coupon code at a time.

Haven't found what you're looking for?

Get in touch with us by sending an email to shop@paulrivera.it